About Fletch™

Mark J. Fletcher, ENP

I consider myself a student of the Public Safety industry with a total of 14 patents for Next Generation 911 call processing solutions. Although I am not a lawyer, nor do I play one on TV, I do provide Subject Matter advice and testimony on all matters related to 911 and have testified in front of some of the highest legislative representatives in the land including Senate Committees, and the Federal Communications Commission. I am responsible for writing Kari’s Law, and I podcast on everything Public Safety related.

I am reachable at:

NG911 Subject Matter Expert | Intraprenuer | Blogger | Podcast Host |Creator of a 23-year-old

Since 1980, “Fletch” has contributed to various roles in the Public Safety / Telecommunications industry. Initially serving as a Police Dispatcher and Special Officer for several years in New Jersey, with the remainder of his career telecom related.

Fletch holds 14 US Patents focusing on NG911 additional data to ECCs, as well as multimedia call handling functionality for 911 ECC call takers.

Recognized for his customer advocacy, and his work on Public Safety Standards, he was honored by the NG911 Institute in 2013, with the Industry Professional – Private Sector Award by Congress.

In 2015 he received the NENA President’s Award for his work on Kari’s Law, and on February 16, 2018, along with the Hunt family, was present in the Oval Office to witness the President’s signing of the Kari’s Law Act of 2017, authored by him, into the law of the land.

A year later. on February 6, 2019, as Avaya’s Chief Architect for Public Safety, he designed the world’s first Enterprise NG911 Additional Data Repository in a partnership with RapidSOS delivering additional location data and floorplans to the ECC.

In his current role as Vice President of Public Safety Solutions at 911inform, Fletcher has expanded that capability with a two-way data flow between the Enterprise and the 9-1-1 ECC. This has enabled any connected building digital information to flow into the NG911 networks and demonstrates the power behind the NENA i3 standards.

Fletcher’s solution design won the Frost and Sullivan Product Innovation Award two years running.

Fletch is a regular keynote speaker at many industry events worldwide and maintains a popular Blog and Podcast series at http://Fletch.TV, and has previously authored articles for Network World on Emergency Communications.

Fletch is an active member of NENA, EENA, and APCO International, contributing to standards committees, both here and abroad.

Fletch currently holds board positions on the NENA Institute Board, the SCTC Vendor Advisory Council as VP of Education, and the RapidSOS Technical Advisory Board. He is also a member of the Board of Directors for the Kari Hunt Foundation as well as the Denise Amber Lee Foundation.

Current appointments include the 988 Suicide Prevention Helpline working group, with prior appointments that include multiple terms on the APCO Standards Development Committee and Federal Advisory roles with the FCC, that include the Emergency Access Advisory Committee, the Task Force for Optimal PSAP Architecture, multiple terms with the Disability Advisory Committee and most recently as an NG911 Subject Matter Expert on the FCC 911 Fee Diversion Strike Force, providing a critical FCC report to Congress on the matter.

Current Services Offered


Network SME

Legislative SME

Voice SME

Past Experiences for FLETCH™

VP Public Safety – 911inform, LLC
(2019 – Present)
911inform Ramble

Chief Architect Public Safety – AVAYA
(2010 – 2019)
AVAYA Ramble

Chief Architect Public Safety – NORTEL
(2003 – 2010)