Author: @Fletch911
With more than 3 decades of experience in almost every segment of the telecommunications industry; With experience in the field as an engineer building and managing several of the world's largest private voice networks, I’ve acquired a unique end-to-end view of telecommunications, from various perspectives. This includes both fundamental TDM as well as the advanced VoIP environments popular today, and the migration from one to the other.
I am a listed inventor on 14 different US Patents for advanced NG911 call handling capabilities, and I’m one of about 1500 certified NENA Emergency Number Professionals (ENP) where I utilize my knowledge and skillsets to support the industry as an active Subject Matter Expert in emergency services communications. I assist both Enterprise and Government groups and agencies develop their vision and strategy for building a solid roadmap and a successful transition to Next Generation Emergency Services.
I am a regular speaker at many industry events and in the past, I have been recognized internationally for my numerous Podcasts and Blogs. In my previous role, as Chief Architect for Public Safety at Avaya, I represented the company in several Public Safety agencies and organizations. I have held a position on the FCC Disability Advisory Committee as well as the FCC Task Force for Optimized PSAP Architectures and served 4 terms on the APCO International Standards Development Committee. In it’s early years, I was a Technical Committee Co-Chair and regular contributor to the European Emergency Number Association activities.
Currently, I am often called upon to provide technical input to legislators and regulators in addition to the industry in general, where I drive the industry forward towards NENA i3 compliant Next Generation Emergency Services.
Emergency Services and the Remote Worker
Employee safety is the primary goal of every employer. To accomplish that goal, as well as be compliant with new Federal legislation that recently went
Fixing 911 Overload
Every year, NENA – The National Emergency Number Association – estimates that there are over 240 million calls into 911 call centers (known as Public
Location from A to Z
911? Where is your emergency? It is a question asked 240,000,000 times a year, according to the National Emergency Number Association (NENA). While it is
The Paradigm Shift in Enterprise Emergency Services
More than 50 years ago – in the small rural town of Haleyville, Alabama – history was made as the local Haleyville Telephone Company beat
July 4th | 9‑1‑1 | Fireworks – A Perilous Combo?
Back in 1980, when I was a police dispatcher in Sparta New Jersey, I can remember that inevitably every year on July 4th at about
